Automated Live Information System (ALIS)

Answer Every Inbound Calls While Providing Accurate Information 24/7

ALIS (Automated Live Information System) is Securus Technologies' hosted Interactive Voice Response (IVR) solution that automatically provides incarcerated individual-specific and facility information over the phone.

Integrated with your Jail Management System (JMS) and court records, ALIS delivers accurate, up-to-date information to callers and incarcerated individuals without requiring staff intervention. Information is refreshed every 15 minutes and responses can be customized to address the questions your facility receives most often.

Why Agencies Choose ALIS

• Automate responses to routine inquiries
• Reduce inbound call volume and staff interruptions
• Provide accurate information 24/7
• Eliminate busy signals and missed calls
• Work with your existing phone system
• Improve the experience for incarcerated individuals, family members and friends

Proven Results

Facilities average 15 external calls per incarcerated individual each month, and staff spend approximately four minutes handling every outside call.

In 2025, ALIS accepted nearly 2.9 million calls, with more than 2.5 million fully handled by the system—an 89% automation rate.

Not ready for a full IVR deployment? We now offer ALIS Lite as a more streamlined option.

ALIS Lite is intentionally scoped for agencies that want:

• Automated responses to routine inquiries

• Faster deployment using existing systems

• A lower-cost entry point

Full ALIS is optimal for agencies that require deeper data access or customization.

Contact a Securus account manager today to set up an ALIS demo.