Video Connect

On-demand video communication built for flexibility, security, and compliance. 

Video Connect is Securus’ latest evolution in video calling, offering pay-per-minute billing and on demand access to bring video communication in line with modern calling standards and eliminating scheduling requirements for agencies. With Video Connect, agencies maintain oversight while delivering a user-friendly, equitable, and flexible experience for incarcerated individuals and their family and friends.

On-Demand Remote Video Calling

Incarcerated individuals can initiate remote video calls on- demand during agency designated hours and in accordance with facility guidelines. Calls are billed per minute using AdvanceConnect funds, ensuring users are charged only for time connected and reducing administrative complexity for agencies.

Onsite Video Visitation

Video visits on-site may still require scheduling based on agency policy and visitation guidelines. These workflows remain separate from on-demand remote video calling and are managed in accordance with facility requirements.

Built for Administrative Efficiency

By eliminating scheduled remote sessions, Video Connect helps:

• Reduce staff workload
• Minimize user inquiries related to unused time or refund requests

Streamline daily operations while preserving agency control

Monitoring, Oversight, and Investigative Support

Video Connect supports safety, transparency, and compliance:

• Live monitoring and call termination at agency discretion
• Call logs available for review
• Optional Word Alert capability for automated monitoring to help reduce internal staffing needs

Configurable Controls and Privacy Features

Agencies may opt in to additional controls, including:

• Blurring capabilities to address security and privacy concerns
• Video participant registration requirements

Face in Frame helps ensure the participants’ faces remain visible while blurring the background and surrounding areas to reduce misuse.

FCC-Compliant and Device Compatible

Video Connect is designed to align with current and evolving federal requirements:

• Pay-per-minute pricing consistent with FCC Regulations
• No prohibited ancillary fees
• Compatible with Securus terminals, tablets, and Unity mounts for a smoother facility transition