Text

If you have an&nbsp;inquiry about calls/charges to your account that you did not accept or authorize please complete the <a href="https://securushelp.com/scbs-inquiry-form/" rel="noopener noreferrer" target="_blank">Call Inquiry</a> form.&nbsp;The&nbsp;inquiry&nbsp;may take up to 30 days to process upon receipt of form.

How do I submit an inquiry for calls/charges I paid for, which I did not accept or authorize? - Securus Help Center 

help-how-do-i-submit-an-inquiry-for-calls-charges-i-paid-for-which-i-did-not-accept-or-authorize

Core:Section

Agencies Footer

Header

Consumer Header

Attorney Phone Validation

Are you sure you want to end this chat with the Online Assistant?

END CHAT

This chat history will be cleared once you click the END CHAT button.

Please select the topic of your inquiry

Subject

Contact Us

Please select the reason for your inquiry

I authorize the investigation of the disputed call/session and understand that I remain financially responsible if the investigation determines the charge is valid. Investigations may take up to 5 business days.

Search for phone numbers registered on the NYC DOC Do-Not-Record list for attorney, medical, or clergy communicatons.

Search Error

Enter a 10-digit phone number to check its status

NY Attorney Search

Payment Remittance Form

Submit a Question

Search

Securus Technologies® connects family and friends to the incarcerated through superior communication services. As the largest incarcerated individual communications provider, we help maintain relationships between incarcerated individuals and their family and friends through easy-to-use incarcerated individual calling options and Video Connect® from anywhere using Apple or Android smartphones, tablets or PCs.

How do I submit an inquiry for calls/charges I paid for, which I did not accept or authorize? - Securus Help Center

Published:

About Us

Legal & Regulatory

Customer Care

General Correspondence

Check Payments