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        <p>Some states/facilities have agreements that cover Securus Text Connect, so these communications may be free for incarcerated individuals, as well as their friends and family. When you sign up for Securus Text Connect and add a contact at one of these facilities, you must visit the purchase section for that contact one time to load your initial package of free Connects. Then when your balance gets low, your account will automatically be refreshed with a new free package of Connects.</p>
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How do I add Connects to my Securus Text Connect account for facilities that offer free communications? - Securus Help Center

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Securus Technologies® connects family and friends to the incarcerated through superior communication services. As the largest incarcerated individual communications provider, we help maintain relationships between incarcerated individuals and their family and friends through easy-to-use incarcerated individual calling options and Video Connect® from anywhere using Apple or Android smartphones, tablets or PCs.

How do I add Connects to my Securus Text Connect account for facilities that offer free communications? - Securus Help Center

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