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<p>You could have two AdvanceConnect prepaid calling accounts that were created with two different phone numbers.  Our customer care agent can ‘merge’ the two accounts.  If you need help with this call us at 972-734-1111.</p>
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Do I have duplicate accounts? - Securus Help Center 

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Securus Technologies® connects family and friends to the incarcerated through superior communication services. As the largest incarcerated individual communications provider, we help maintain relationships between incarcerated individuals and their family and friends through easy-to-use incarcerated individual calling options and Video Connect® from anywhere using Apple or Android smartphones, tablets or PCs.

Do I have duplicate accounts? - Securus Help Center

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