California dept of corrections - Securus Help Center
Published:
Q – How much do phone calls cost?
A – There is no charge to you or your incarcerated loved one for phone calls.
Q – How long do phone calls last?
A – Phone calls may be up to 15 minutes in length. You will hear a warning message one minute before your call automatically ends.
Q – For what reasons may phone calls be terminated early?
A – The security system will disconnect an incarcerated call if any of the following occurs, so please be sure not to:
- Transfer the call
- Answer call waiting
- Place the call on hold
- Press buttons on the keypad
- Forward the call
- Use three-way calling
Q – In what ways will I be able to communicate with my loved one at CDCR?
A – Initially you will be able to receive phone calls. Starting in September, additional communication services may be available to you, including:
- Video calling
- eMessaging
- Sharing photos
- Sending and receiving eCards
You must have a Securus account to participate in all of the services listed above – please click here to open/sign in to your account.
Q – How do I get started using Securus?
A – We have created a helpful user guide for CDCR family and friends that will inform you on how to create an online account and use all of our communication services.
Click here for English
Click here for Spanish
If you are unable to access it contact customer care at CDCR Customer Care Center at 866-949-0290.
Q – Are CDCR communications monitored?
A – Yes. Corrections communications are recorded and preserved, as well as subject to monitoring and production as required by law. Attorneys should NOT use Securus calling or messaging for this reason and can get more information here.
Q – How do I contact Securus customer service for CDCR?
A – Please call 866-949-0290 to reach our dedicated CDCR Customer Care Center.
Q – May I email Securus if I have a question?
A – Yes! Just submit it here.