State Consumer Disclosures

State PUC/PSC Matters

The following is a listing of state public utility commission / public service commission matters and required disclosures concerning rates, fees, billing, complaints, and other miscellaneous consumer matters.

California Customers Only:

To our California Facilities and Consumers: https://securustech.net/consumer/california-residents

Colorado Customers Only:

The Public Utilities Commission (PUC) gives consumers the opportunity to file informal complaints about problems with the communications services that the PUC regulates. Complaints can be filed through www.puc.colorado.gov

New Mexico Customers Only | Solo clientes de Nuevo México:

Consumer Complaints | Quejas del Consumidor
New Mexico Public Regulation Commission
Consumer Relations Division*
P.O. Box 1269 | Santa Fe, NM 87504

*Consumer Relations Division – 1-888-427-5772

Securus Technologies
P.O. Box 1109 | Addison TX 75001

New York Customers Only:

For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS). DPS complaints may be directed as follows:

Website: www.dps.ny.gov/complaints
Phone: DPS Helpline at 1-800-342-3377
Mail: Office of Consumer Services
NYS Department of Public Service
3 Empire State Plaza
Albany, NY 12223

REV November 19, 2024