EMESSAGING™ FAQ
Can I use my personal email account to send eMessages to an incarcerated individual?
No. You will use the Securus mobile app or go to www.securustech.net to send and receive an eMessage.
How do I start communicating using eMessaging?
A free Securus Online account is required, then sign up for eMessaging, find your loved one, purchase a book of ‘stamps’ and type your message. Stamps are used to purchase messages and send photos, eCards and Video greetings.
Can I pay for a reply to my messages?
Yes, each time you send an eMessage you can elect to pay for a reply.
How does my incarcerated loved one get stamps?
You can transfer some of your stamps or make a deposit to their Securus Debit account, and they can purchase stamps.
Can I send a picture from my gallery or take a snapshot and send through eMessaging?
Yes.
Are messages and pictures reviewed by the jail staff before delivered?
Yes.
What are reasons my message, photos or VideoGrams are not approved?
Each facility maintains their own acceptability policy. In general the facility policies in place for US postal mail will be the same for eMessaging.
How will I know if my message is not approved?
If your message, photo, or VideoGram is not approved you will receive a message in your eMessaging inbox stating that the message was rejected and a reason.
Will I get a refund on stamps used if my message is not approved?
No. If your message, photo, or VideoGram violates the facility policy no refunds are given for the stamps used – just like a US postal mail rejection at a facility, postage is not refunded.
What kind of photo file types can be sent?
Photos in the format of jpg, jpeg and .png are permitted.
How do I send a message on the app?
After signing up, find your loved one by name or ID#, select state and facility name and you can add them to your account. You’ll then purchase a book of stamps then go to your Inbox and click on the ‘pencil icon’ on bottom right to begin your message.
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