How to Use Video Calling
First, you’ll want to determine video calling services at your loved one’s facility – just click here to check.
Most of our video calling is pay-per-minute; here’s how to get started with Video Connect!
Most of our video calling is pay-per-minute; here’s how to get started with Video Connect!
- Ensure you have created and funded an AdvanceConnect account here or on the Securus Mobile app.
- Make sure that you have downloaded and set up the Securus Mobile app, signed up for Video Connect, and enabled “Allow Video Calls” – as well as camera and microphone access – in the AdvanceConnect section.
- In your phone’s settings, please allow notifications for Securus Mobile.
Scheduled Video Sessions
For the few facilities that still offer reserved video calling, we have created these instructional videos to walk you through that process.
Steps to Enroll and Create an Account
How to Sign Up for Remote Access
How to Schedule a Remote Session
Customer Care
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