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At Securus, we’re committed to connecting what matters®

Securus Technologies provides leading edge civil and criminal justice technology solutions that improve public safety and modernize the incarceration experience.  Thousands of public safety, law enforcement and corrections agencies rely on Securus for secure, simple and powerful technology solutions that are always accessible and easy to use.

With hundreds of patents and scores of engineers, technologists, designers and thinkers innovating solutions, the technology here is second to none.  Securus is committed to being the best provider of high-tech software solutions, with the most product and service offerings of the highest quality that provide the best economics for our customers while maintaining the best customer service in our industry. 

From connecting family and friends to those incarcerated… to connecting correctional facility personnel to critical information… to connecting inmates to technology… to connecting the dots for investigative leads… to connecting emergency dispatchers and responders to those in need… Securus Technologies is committed to serve and connect by providing emergency response, incident management, public information, investigation, verification, communication, information management, inmate self-service, and monitoring products and services in order to make our world a safer place to live.

Securus Technologies is headquartered in Dallas, Texas, and serves more than 3,400 public safety, law enforcement and corrections agencies and over 1.2 million inmates across North America.

 

The Securus Difference

  • Superior, revolutionary technology that is modern, relevant and continuously evolving to meet your needs
  • Collective intelligence from more than 2,200 law enforcement and corrections agencies providing unbeatable lead generation
  • Largest facility communications provider and the only full spectrum solutions provider in the sector
  • Product and service combinations that provide unique, full criminal lifecycle solutions from pre-incarceration incident management through post-incarceration monitoring
  • Dedicated to innovation with more than 140 patents and industry-leading R&D investment

 

Company Fast Facts

  • Founded in 1986 and headquartered in Dallas, TX
  • Regional offices located in Carrollton, TX; Allen, TX; and Atlanta, GA
  • 30 years of experience serving the corrections industry
  • Serving approximately 3,400 correctional facilities and more than 1.2 million inmates in 48 states
  • In-sourced customer call center and technical support teams that operate 24x7x365
  • Industry's number one innovator, with more than 140 patents issued and approximately 90 pending
  • Largest team in the industry with approximately 1,300 Associates nationwide
  • SAS 70 and Sarbanes-Oxley compliant
  • Approximately 150 Field Services team members located within close proximity to the facilities we serve
  • Secure Call Platform (SCP) is the leading platform in the industry with more than 2,200 installations
  • More than $19 million each year in reinvestment back into the company
 

Industry News

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Securus History

Our timeline from company formation through the innovations and acquisitions propelling us to present-day industry leader

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Customer Integrity Pledge

Our pledge of integrity guiding our interactions with all of our customers, including agencies, inmates and their family and friends

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Press Releases

Catalog of published press releases with pertinent information about our company

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Securus Launches Industry's Only Fully Integrated Video Relay Service Nationwide

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Press Release Jan 04, 2018

Securus Launches Industry's Only Fully Integrated Video Relay Service Nationwide

Securus partners with Purple Communications to Combine Video Relay Service with Security of Inmate Telephone Service

DALLAS, TX January 4, 2018/Business Wire/ -- Securus Technologies, a leading provider of civil and criminal justice technology solutions for public safety, investigation, corrections and monitoring, announces the industry’s first fully integrated Video Relay Service (VRS) offering.

Traditionally, deaf and hard-of-hearing inmates are provided with TTY/TDD devices, which require inmates to be able to type in the spoken language. These devices do not accommodate inmates needing to communicate using American Sign Language (ASL), which has become essential for most correctional institutions across the country.

Basic Video Relay Service allows inmates that are fluent in ASL to connect to an interpreter or directly to the called party and communicate using sign language. This basic service is available from some providers but agencies lose security controls that are necessary to maintain within the corrections environment.

“Providing equal access of communication services to all inmates is incredibly important to Securus but we needed to do this in a way that maintains critical call controls”, says Russell Roberts, Vice President of Marketing and Strategy with Securus. “Securus Video Relay Service is integrated with Purple Communications and Securus’ Secure Call Platform that allows controls such as calling schedules, calling restrictions, call recordings, calling velocity, and other features to be enforced. All investigative intelligence is retained and we eliminate the security loophole created by other VRS offerings.”

“Securus continues to ‘connect what matters’ by helping deaf and hard of hearing inmates communicate with their family members and friends,” said Robert E. (“Bob”) Pickens, Chief Executive Officer of Securus Technologies. “Securus VRS reduces the burden on correctional staff by integrating the service into Securus calling platform, SCP, while making it easier than ever for all inmates to reach out to their loved ones.”

Securus Video Relay Service is available nationwide.

ABOUT SECURUS TECHNOLOGIES
Headquartered in Dallas, Texas, and serving more than 3,450 public safety, law enforcement and corrections agencies and over 1,200,000 inmates across North America, Securus Technologies is committed to serve and connect by providing emergency response, incident management, public information, investigation, biometric analysis, communication, information management, inmate self-service, and monitoring products and services in order to make our world a safer place to live. Securus Technologies focuses on connecting what matters®. To learn more about our full suite of civil and criminal justice technology solutions, please visit SecurusTechnologies.com.

01/04/2018 Securus Launches Industry's Only Fully Integrated Video Relay Service Nationwide

Securus partners with Purple Communications to Combine Video Relay Service with Security of Inmate Telephone Service

DALLAS, TX January 4, 2018/Business Wire/ -- Securus Technologies, a leading provider of civil and criminal justice technology solutions for public safety, investigation, corrections and monitoring, announces the industry’s first fully integrated Video Relay Service (VRS) offering.

Traditionally, deaf and hard-of-hearing inmates are provided with TTY/TDD devices, which require inmates to be able to type in the spoken language. These devices do not accommodate inmates needing to communicate using American Sign Language (ASL), which has become essential for most correctional institutions across the country.

Basic Video Relay Service allows inmates that are fluent in ASL to connect to an interpreter or directly to the called party and communicate using sign language. This basic service is available from some providers but agencies lose security controls that are necessary to maintain within the corrections environment.

“Providing equal access of communication services to all inmates is incredibly important to Securus but we needed to do this in a way that maintains critical call controls”, says Russell Roberts, Vice President of Marketing and Strategy with Securus. “Securus Video Relay Service is integrated with Purple Communications and Securus’ Secure Call Platform that allows controls such as calling schedules, calling restrictions, call recordings, calling velocity, and other features to be enforced. All investigative intelligence is retained and we eliminate the security loophole created by other VRS offerings.”

“Securus continues to ‘connect what matters’ by helping deaf and hard of hearing inmates communicate with their family members and friends,” said Robert E. (“Bob”) Pickens, Chief Executive Officer of Securus Technologies. “Securus VRS reduces the burden on correctional staff by integrating the service into Securus calling platform, SCP, while making it easier than ever for all inmates to reach out to their loved ones.”

Securus Video Relay Service is available nationwide.

ABOUT SECURUS TECHNOLOGIES
Headquartered in Dallas, Texas, and serving more than 3,450 public safety, law enforcement and corrections agencies and over 1,200,000 inmates across North America, Securus Technologies is committed to serve and connect by providing emergency response, incident management, public information, investigation, biometric analysis, communication, information management, inmate self-service, and monitoring products and services in order to make our world a safer place to live. Securus Technologies focuses on connecting what matters®. To learn more about our full suite of civil and criminal justice technology solutions, please visit SecurusTechnologies.com.


Correctional Officer Memorial Fund

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Customer Testimonials

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Leading edge civil and criminal justice technology solutions that improve public safety and modernize the incarceration experience.

I am a firm believer in customer service and Securus seems to pride itself in providing great customer service. In this day and age of ever-changing technology, Securus has stayed ahead of the game by consistently looking for ways to make it easier for inmates, inmates's families, and most of all, Sheriff Department's personnel.

County Sheriff's Office, Illinois