Securus Technologies, Inc.’s Network Operations Center Leads the Industry
Press Release Jul 03, 2014
Securus Continues to Deliver Superior Support to Correctional Facilities through Impressive Investment in Network Operations Center
DALLAS, TX July 3, 2014 /PRNewswire/ -- Securus Technologies, the leading provider of integrated public safety software and communications platforms, announces that it has built a Network Operations Center (NOC) that leads the industry in monitoring call performance, video session performance, and services delivered to customer sites.
Securus has invested over $10M in infrastructure, people and processes in order to deliver proactive system monitoring and outage detection to provide uninterrupted service to our customers. Securus’ NOC is located in Dallas, Texas and is staffed 24 hours per day, 7 days per week, and 52 weeks per year with its own highly trained technical staff. The NOC provides constant monitoring and management of the Securus centralized data centers where telephone call and video visitation processing, and related investigative services platforms, are housed. The NOC is able to detect and respond to issues in our High Availability (HA) Server and redundant storage infrastructure, often before service to customers is impacted.
The Securus NOC is the key asset in managing our $100M investment in fault tolerant, high availability, carrier class equipment & solutions. Solutions from world-class companies like EMC, Dell and Oracle are deployed to deliver Securus service platforms. Those solutions are designed with redundant power, High Availability (HA) Servers and Multiple Nodes with N+1 redundancy. Securus’ NOC is constantly monitoring hardware health, software application availability, and overall network performance.
“It’s important to highlight the success of our industry-leading “always on” Network Operations Center before this approaching holiday weekend,” said Robert Pickens, President of Securus Technologies, Inc. “It’s a reminder that Securus has and will always dedicate staff and resources around the clock and through holidays to ensure our network is up to allow communication services between inmates and their friends and family.”
David Kunde, Vice President of Network Operations, added, “Probably the most unknown fact about our 24x7x365 operation is how much money and resources we expend to not only keep it operational, but to proactively monitor, diagnose and fix any issues before anyone is ever aware. We have invested in top quality, highly trained & skilled associates who are always available and "on-duty" performing unceasing proactive platform monitoring.”
Securus Technologies, Inc. is one of the largest providers of detainee communications, parolee tracking, and government information management solutions, serving approximately 2,600 correctional facilities in 46 states, the District of Columbia, Canada, and Mexico, and more than 1,000,000 inmates. A recognized leader in providing comprehensive, innovative technical solutions and responsive customer service, Securus' sole focus is the specialized needs of the corrections and law enforcement communities. Securus is headquartered in Dallas, Texas, and has regional offices in Montreal, Quebec (Canada); Houston, Texas; Framingham and Hudson, Massachusetts; Melbourne, Florida; Knoxville, Tennessee; Woodbury, Minnesota; and Marlton, New Jersey. For more information please visit the Securus website at www.securustechnologies.com.
For more information, contact:
Russell Roberts, 972-277-0656