Securus Technologies, Inc. Led Industry at Winning Inmate Telephone Service Contracts in 2011
Press Release Feb 19, 2012
Dallas, TX —/PRNewswire/— Securus Technologies, Inc., a leading provider of inmate communications services and investigative technologies, today announced it was awarded more contracts through the Request for Proposal (RFP) process in 2011 than any other competitor in the inmate telephone sector. The RFP process is a formal and competitive bidding process in which multiple providers are able to compete for contracts. Securus was awarded 22 new contracts in 2011. The company had an outstanding win rate of 60% on new contracts where the company was not the incumbent provider.
“Our industry leading call platform, our demonstrated commitment to new technologies, and our consistent history of satisfying customers are the reasons why more customers chose Securus than any other provider last year,” said Joshua Conklin, VP of Sales for Securus. “We earn every contract we win by providing advanced investigative tools, convenient and easy to use calling programs for inmates and their friends and family members, and industry leading customer service,” he continued.
According to company records, Securus won more contracts through the RFP process than the rest of the industry combined. “When it comes to developing and delivering technology, no one does it better than Securus,” stated Mr. Conklin.
“Our success is determined by the market. Our customers drive our investment, services, and ultimately judge how well we are doing. We are now focused on the newest set of market initiatives to deliver in 2012 and beyond,” said Bob Pickens, Chief Operating Officer for Securus.
Securus Technologies, Inc. is one of the largest providers of detainee communications and information management solutions, serving approximately 2,200 correctional facilities and more than 850,000 inmates nationwide. A recognized leader in providing comprehensive, innovative technical solutions and responsive customer service, Securus’ sole focus is the specialized needs of the corrections and law enforcement communities. Securus is headquartered in Dallas, TX, with regional offices in Carrollton and Allen, TX, and Atlanta, GA. For more information please visit the Securus website at www.securustechnologies.com.