Securus Technologies, Inc. Expands Call Center Staff by 25% as Business Client Growth Continues
Press Release Apr 02, 2014
Call Center Expands to Meet Client and Call Volume Increases
DALLAS, TX April 2, 2014 /PRNewswire/ -- Securus Technologies, Inc., a leading provider of inmate communications services, investigative technologies, corrections/law enforcement/ emergency information technology services, and active global positioning systems (GPS) based offender monitoring devices announced today that it will expand its Call Center Associate staff by roughly 25%.
"When we constructed our state of the art Call Center in Dallas in 2009, we anticipated future growth and we are seeing growth in facilities served and in call volumes. We are adding roughly 25% more Call Center Associates (also known as employees) to provide for our growth and to also further improve service to some customer segments," said Danny de Hoyos, Vice President of Service and Technical Operations. "We want to stay ahead of growth in our client base of prisons and jails and the inmate friends and family members that use our Call Center. We respond to 42 million contacts each year from friends and family members with inmate relationships, and want to provide best in class wait times, first call resolution, and call completion rates for the millions of customers that we serve – so in addition to state of the art technology used to support our customers we are also making a substantial investment in additional people – our people that we train to do the best job possible," said de Hoyos. "We serve our customers through live agents, our website, text messaging – and other methods – the methods that they want to use – all of those are important.
"We promise great customer service, and we want to always keep our word on that."
Securus Technologies, Inc. is one of the largest providers of detainee communications, parolee tracking, and government information management solutions, serving approximately 2,600 correctional facilities in 45 states, the District of Columbia, Canada, and Mexico, and more than 1,000,000 inmates nationwide. A recognized leader in providing comprehensive, innovative technical solutions and responsive customer service, Securus' sole focus is the specialized needs of the corrections and law enforcement communities. Securus is headquartered in Dallas, Texas, including four regional offices in the Dallas metro area as well as one in Atlanta, Georgia. For more information please visit the Securus website at www.securustechnologies.com.
For more information, contact:
Russell Roberts, 972-277-0656
Source: Securus Technologies, Inc.