Securus Technologies, Inc. Announces Its Video Visitation Services to the Corrections Industry
Press Release Apr 08, 2012
DALLAS, TX/PRNewswire/ -- Securus Technologies, Inc., a leading provider of inmate communication services and investigative technologies, today introduced Securus Video Visitation. This revolutionary service is provided to correctional facilities and allows friends, family members, attorneys, and public officials to schedule and participate in visitation sessions with an inmate-from any PC connected to the internet. This announcement marks the integration of the newly acquired Primonics video visitation system, ushering in an industry transition from traditional, in-person visits to a more convenient and secure remote video visit.
"We're excited to deliver Securus Video Visitation to the market alongside Secure Call Platform (SCP), supported by the industry's best customer service organization," said Russell Roberts, Vice President of Marketing and Strategy for Securus. "Our Video Visitation system will help our facility customers provide scheduling, reduce current visitation traffic, and increase safety. For inmates and friends and family, we already see visitation hours expanded when introducing web based visitation."
"The cost of parking, which can be upwards of per day, in addition to increased gas prices and unpaid time off work can cause unnecessary financial challenges for those currently participating in traditional in-person visitation today," said Matthew Smith, Manager of Product Management for Securus. "Securus Video Visitation solves these problems by allowing the public to schedule and participate in video visitation from the comfort of their homes or offices. With increased visitations, more convenience and less cost, we're optimistic this could even favorably impact recidivism."
The industry leader in innovation, with 92 patents and over $20 million invested annually into their calling platform, Securus also operates the largest in-sourced call center in the industry. From this call center, customer service is provided 24 hours a day, 365 days a year for friends and family members who receive calls from inmates in Securus serviced facilities. For these individuals participating in video visitation for the first time, reliable support is essential. "Customer service cannot be underestimated when providing remote video visitation solutions to the public. Because of our emphasis in serving the needs of friends and family members of inmates, Securus is uniquely capable of providing this critical support," said Danny de Hoyos, Vice President of Customer Service for Securus.
Securus Technologies, Inc. is one of the largest providers of detainee communications and information management solutions, serving approximately 2,200 correctional facilities and more than 850,000 inmates nationwide. A recognized leader in providing comprehensive, innovative technical solutions and responsive customer service, Securus' sole focus is the specialized needs of the corrections and law enforcement communities. Securus is headquartered in Dallas, TX, including four regional offices in the metro area as well as one in Atlanta, GA. For more information please visit the Securus website at www.securustechnologies.com