Securus Extends Partnership with Telerus
Press Release Oct 06, 2011
Dallas, TX —/PRNewswire/ — Securus Technologies, Inc., the leading provider of inmate communications services and investigative technologies, today announces a new three-year contract extension with Telerus Inc., for the exclusive rights to provide Automated Information Services (AIS™).
AIS™ is the industry leading Interactive Voice Response (IVR) system that provides inmate-specific and general facility information to the public over the phone. When calling a correctional facility installed with AIS™, callers also have the option to deposit money into their prepaid phone account or into the inmates trust account. In addition, the AIS™ system enables inmates themselves to obtain information such as charges, court dates, bonding information, visitation eligibility, release dates, and many other types of information, all through integration with Securus’ existing calling platform.
“Securus has been the exclusive provider of AIS for five years,” said Matthew Smith, Product Manager for Securus. “Automated Information Services is currently deployed at more than 80 correctional facilities and is processing nearly 1 million calls per month, which represents an annual labor savings of well over $5 million for our customers. This continued partnership helps maintain Securus’ position as the technology leader in the inmate communication market.” Matthew continues, “While some competing technologies promote similar services to AIS™, they typically don’t provide important features such as voice recognition, the ability for outside callers to deposit money into telephone or trust accounts, and integration with commissary providers to provide balance information. Without these features, any automated system becomes less effective.”
“We are most pleased to extend our partnership with Securus,” said Ted Radey, CEO of Telerus. “When we researched inmate communications five years ago, Securus stood out as the best of breed provider and the same holds true today. The partnership has been a tremendous success that essentially put a new software category on the map. We are excited to continue defining this category with Securus while helping correctional facilities lower labor costs and improve citizen service.” Radey added.
Securus plans on deploying AIS™ at an additional 50 correctional facilities within the next 12 months.
Securus Technologies, Inc. is one of the largest providers of detainee communications and information management solutions, serving approximately 2,200 correctional facilities and more than 850,000 inmates nationwide. A recognized leader in providing comprehensive, innovative technical solutions and responsive customer service, Securus’ sole focus is the specialized needs of the corrections and law enforcement communities. Securus is headquartered in Dallas, TX, with regional offices in Carrollton and Allen, TX, and Atlanta, GA. For more information please visit the Securus website at www.securustechnologies.com.
Telerus, Inc. is the nation’s leading inmate-case voice automation provider and serves more facilities than all competitors combined. Hosted from “the Cloud,” Telerus applications cut detention facility personnel costs and improve citizen service with intuitive, speech recognition-driven call flows. Telerus is headquartered in downtown Denver, CO. For more information, please visit the Telerus website at www.telerus.com.