New Phone Answering System Adds Time and Security To County Jail
Press Release Oct 05, 2008
Marion County, Indiana – Productivity and public safety have been given a boost in the Marion County Jail in Indianapolis IN by the introduction of new telephone technology.
“Hello, this is Sheriff Frank J. Anderson and welcome to the Marion County Inmate Information System.” With this message, friends, family, attorneys and bondsmen calling into the Marion County Jail are welcomed to use a newly implemented self-service solution to quickly obtain information about inmate cases and facility policies. The service is available 24 hours a day, 365 days a year, and with a capacity of hundreds of simultaneous calls, it reduces the busy signals and extended holds common to larger U.S. jails during peak calling periods.
Securus Technologies, Inc. Automated Information Service is a hosted Interactive Voice Response (IVR) program that allows the public to call in 24/7 to obtain up to date inmate-specific information such as Bond Amounts, Charges, Court Dates and locations. The service also provides general information on the 7 facilities housing inmates for Sheriff Anderson.
The impact to the Marion County Jail’s operational efficiency was felt immediately. The average call volume dropped from an average of 158 calls per hour to a mere 30 calls per hour. With less time being spent on phone calls, the Jail will have more resources for improved constituent service as well as greater attention to facility security and the safety of the officers.
The use of Packet Based Infrastructure and Speech Recognition in an (IVR) System allows callers to dial the same number that has always been used by the Marion County Jail, but now to interact directly with data from the Jail Inmate Management System database.
While the service automates over 75% of the calls into the Jail; the remaining calls are transferred to the Jail for personal assistance and handling.
“We are pleased to now offer this service to the citizens of Marion County as well to the friends and families of our inmates. This eases the burden of our overworked staff, improves service and improves the security of our facility, all without increasing our funding requirements,” said Sheriff Anderson.
Securus Technologies, Inc. is one of the largest suppliers of inmate communications and information management solutions, serving approximately 2,600 correctional facilities nationwide. A recognized leader in providing comprehensive, innovative technical solutions and responsive customer service, Securus’ sole focus is the specialized needs of the corrections and law enforcement communities. Securus is headquartered in Dallas, TX, with regional offices in Bedford, MA; Raleigh, NC; Carrollton and Allen, TX; and Atlanta, GA. For more information please visit the Securus website at www.securustechnologies.com.
Syscon Holdings, Ltd., a wholly-owned subsidiary of Securus, is a world leader in innovative Offender and Case Management Software design and delivery. Syscon’s Elite and Exact systems offer management functionality from booking and legal documentation through trust accounting, commissary, and medical records to the management of parole and other forms of community supervision. Syscon’s systems have been implemented in many States and large Counties across North America, in Australia and in England. Syscon solutions help manage more than 300,000 inmates and former inmates every day. For more information about Syscon, please visit www.syscon.net.
Special Note Regarding Forward-Looking Statements
The foregoing release contains statements that are forward-looking within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Such forward-looking statements are only predictions and are not guarantees of future performance. Investors are cautioned that any such forward-looking statements are and will be, as the case may be, subject to many risks, uncertainties and factors relating to the operations and business environment of Securus Technologies, Inc. that may cause the actual results to be materially different from any future results expressed or implied in such forward-looking statements. Securus assumes no obligation to update the information contained in this press release.