Securus Reviews Business Case Study – Anatomy of a Win
Press Release Oct 05, 2016
Provides County Jail Facility Over $400,000 Per Year in Operating Savings by Deployment of High-Tech/Software-Based Products. Competitors See Depth of Securus’ Product Set as Difficult Obstacle to Overcome
DALLAS, TX October 5, 2016/PRNewswire/ -- Securus Technologies, a leading provider of civil and criminal justice technology solutions for public safety, investigation, corrections and monitoring announced today operating and financial metrics of a recent win against an entrenched, long-term competitor.
In the last thirty (30) days, Securus won a long-term contract from an entrenched, long-term corrections competitor and the Company presents here the results of that win in a press release entitled, “Anatomy of a Win.” This release is formatted as a case study.
- County jail RFP issued
- Average daily jail population (ADP) - 1,000
- Jail configured for adult males and females
- Current services provider – non-Securus
- Competitor duration - > five (5) years
Main Reasons Why Securus Won the RFP
- Low inmate/friend/family rate
- High(er) commission rate (- 75%)
- Savings to County per year - >$400,000
- Guarded Exchange – investigations and forensics
- Savings to County generated by:
|Securus Product||Expected Outcome|
|Jail Management Systems/Process Automation||Improvement of inmate services
|Video Visitation||Staff time savings, contraband reduction, inmate/friend/family safety|
|Interactive Voice Response (IVR) Systems||Automated responses to inmate/friend/family members that improves accuracy, speed and efficiency for the facility and inmates/friend/family members|
“We won this account from a long-term, well managed incumbent because we had the products that were critical for the jail, we have good customer service, we owned the products and did not outsource those to others, we had low inmate/friend/family member rates, and we had a very competitive commission rate,” said Richard A. (“Rick”) Smith, Chief Executive Officer and Chairman of the Board of Securus Technologies.
“Those attributes of our business sound easy to replicate – but in practice, they are not. For example, we put eight (8) years of work building the most sophisticated, high-tech product platform that carries more volume than any other platform in the world. That means more products, with lower rates and the highest commissions possible at that low end user rate. Along with good customer service, that represents a bundle of products, rates, commissions and services to everyone that is hard to beat,” said Smith.
“We recently exceeded 500 facility customers that have visited the Securus Technology Center in Dallas where we demonstrate in a hands-on way our capabilities. The overwhelming response when they leave is, ‘we had no idea you offer so much – and can help us so much,’” stated Smith. “We have touched less than 5% of the industry base in our Technology Center to date, so we have a long way to go. The potential for us to improve inmates’ lives, society, corrections and law enforcement safety is exciting for me. It is truly amazing what we can do,” concluded Smith.
ABOUT SECURUS TECHNOLOGIES
Headquartered in Dallas, Texas, and serving more than 3,450 public safety, law enforcement and corrections agencies and over 1,200,000 inmates across North America, Securus Technologies is committed to serve and connect by providing emergency response, incident management, public information, investigation, biometric analysis, communication, information management, inmate self-service, and monitoring products and services in order to make our world a safer place to live. Securus Technologies focuses on connecting what matters®. To learn more about our full suite of civil and criminal justice technology solutions, please visit SecurusTechnologies.com.